Last updated 06/26/2020
We may collect information about you in a variety of ways. The information we may collect with our products:
Personally identifiable information, such as your name, company name, address, email address, telephone number, and demographic information.
Information our servers automatically collect when you purchase, download or activate any of our products, such as your IP Address, Autodesk ID & Username, Your Revit Version, your access time and Payment Method.
None of our products uses third-party services, your information is not stored by any other company or transferred in any way. All the information collected is stored appropriately with security standards on our servers, this applies only to the "Personal Data and Derivate Data Section" specified above.
Specifically, we may use information collected to:
Create and manage your account.
Fulfill and manage purchases, orders, payments, refunds and other transactions related to our products.
Email you regarding your account or order.
Help you with technical support service.
Respond to product and customer service requests.
Resolve disputes and troubleshoot problems.
Notify you about Updates.
Manage promotions, discounts and contests.
Assist law enforcement and respond to subpoena.
Increase the efficiency and operation of your purchased products.
Offer new products, services, and/or recommendations to you.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Request feedback and contact you about your use of our products.
Perform other business activities as needed.
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
When you post comments, reviews, contributions or other content about our products, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.
We use high administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
You may at any time review or change the information in your account or terminate your account by contacting our support team.
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
Select the "opt-out" option located at the end of our emails.
Contacting our support team.
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and you use any of our products you have the right to request removal of unwanted data. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not displayed on our systems but please be aware that the data may not be completely or comprehensively removed from our systems.
7593 Orchid CT, Manassas, VA 20109