Frequently Asked Questions

QUESTIONS? HERE ARE SOME COMMON ONES WE’RE ASKED.

Our Apps are compatible with Autodesk® Revit® 2025, 2024, 2023, 2022, 2021, 2020.

Currently, we only accept PayPal (Single & Membership Payments).

Yes! The license is assigned to your Autodesk® account, so as long as you are logged in with your Autodesk account, you can use your license on any computer.

Directly from our store: You will get a license key and a link to download the installer in “.msi” or “.EXE” format, 100% Compatible with Windows 7, 8 & 10. After the download, just run the installer, and you are done. Next, open Revit® and copy-paste your license key into the add-in to activate your license.

From the Autodesk® App Store: After purchasing, download the installer file from the app store and run it after installing. Finally, open Revit® and the add-on will be activated automatically.

Oh no! Please contact us at support@ggdesk.com and attach any screenshots or/and info about the issue, so we can help you resolve the issue as soon as possible. We will reply as quickly as possible in a maximum of 24 hours.

We do not extend refunds. But instead, we offer a free 30-day trial for you to test and try our apps to help you make your decision. Once the free trial expires, you can choose to subscribe. Please Contact Us for more information.

We use PayPal to manage our subscriptions. Please follow the instructions given by PayPal on How do I cancel a recurring payment, subscription, or automatic billing agreement I have with a merchant? to cancel your subscription.

Please Contact Us for any question that isn’t listed on the FAQ page, or email us at support@ggdesk.com.